Return, Cancellation, and Modification Policy
1. Can I modify my order after confirmation? Yes, you can modify the order after confirmation by canceling the current order and submitting a new order with the required modifications. The new order will be executed based on the modifications you entered.
2. Can I cancel my order? Yes, you can cancel the order within the first 24 hours of submission if the order is still in the "Under Review" status. After 24 hours or if the order status changes to "In Progress," 50% of the order value will be deducted. If the order has been shipped, it cannot be canceled.
3. Can I return or refuse a product? Yes, you can refuse to receive the product upon delivery if you find obvious defects or damage. You can also return the product according to the following conditions:
- Any defect in the product must be reported within 48 hours of receipt.
- The product accessories must be complete, and the product must be in its original condition inside the original packaging.
- Products cannot be returned after installation.
- In case of damage, please send at least 3 photos of the damage via our approved channels (email:
[email protected]) with the return request.
4. How long does it take to refund my money? The refund time depends on the original payment method used for the order. Refunds via bank transfer or credit cards require between 5 to 14 working days after receiving and inspecting the returned items.
5. What should I do if my refund is delayed? If the refund period exceeds 14 working days, first check your bank account, then contact the bank to ensure there are no pending transactions. If the transfer fails, please contact us via WhatsApp: +00966533812343 or email:
[email protected].
6. Additional notes:
- Refunds are only processed through the original payment method.
- Orders cannot be canceled after the product has been shipped or arrived in the customer's city.
- Products that have been modified according to the customer's wishes (such as increasing or decreasing basic components or custom-made products) cannot be returned.
- In case of damage to the modified product, options will be provided to the customer, including product replacement or compensation for the damage.
7. Custom-made product policy:
- Custom-made products such as wooden sessions, iron sessions, tables, sofas, chairs, and decorative heaters cannot be returned unless there are manufacturing defects.
- The customer is responsible for verifying product specifications and measurements before ordering.
- Orders for custom-made products cannot be canceled after the order status changes to "In Progress."
8. Refusal to receive the order:
- If the customer refuses to receive the order, the product will be kept in the company's warehouse for one week.
- If the customer requests to receive the product after this period, additional shipping costs will be borne by the customer.
- After one week without receipt, the company is free to dispose of the product without any responsibility towards the customer.
9. General notes:
- Customers are advised to read the return policy carefully before placing any order.
- For any inquiries, please contact customer service through the approved channels.
